END-TO-END SUPPORT

From Installation to Compliance — We Handle Everything

Sensorytics services are purpose-built for regulated environments and operational teams. Whether you need a quick deployment or a fully managed compliance program, our experts are with you at every step.

Built for Regulated Environments

Installation
Calibration
Site Mapping
Validation
Training

Every Sensorytics deployment is backed by certified professionals who understand the compliance requirements of food safety, pharmaceutical storage, and cold chain logistics across ASEAN and the Middle East.

Comprehensive Services Backed by Experts

Foundation

Core Services

The compliance essentials every cold chain facility requires. Our Core Services cover installation, calibration, site mapping, validation, and team training — delivered by certified Sensorytics engineers who know our hardware inside out.

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Premium

Managed Care Services

For operations that demand continuous oversight and zero compliance gaps. Our Managed Care tiers extend core services with proactive monitoring, dedicated account management, 24/7 WhatsApp support, and scheduled compliance reviews — fully tailored to your industry.

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Compliance at the Core

Our Experts Ensure Your Systems Are Always Compliant

Core Services form the foundation of every Sensorytics deployment. Designed for food, pharmaceutical, and logistics facilities that need reliable monitoring and audit-ready documentation from day one.

Installation

Expert setup tailored to your facility layout. Our engineers conduct a pre-deployment site survey, identify optimal sensor placement for maximum coverage, and complete full commissioning — so your system is live and verified from day one.

On-SiteCertified EngineersSame-Day Go-Live
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Sensor Calibration

Factory and field calibration performed by the team that built your sensors. All calibrations are traceable to international standards, with calibration certificates issued for every device — accepted by NPRA, HACCP, and GDP auditors.

Traceable CertificatesGDP CompliantNPRA Ready
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Site Mapping & Thermal Survey

Comprehensive thermal mapping of your facility — walk-in freezers, chiller rooms, warehouse zones, and display areas. We identify hot spots, dead zones, and optimal sensor positions to ensure complete coverage with no gaps in your monitoring data.

Thermal AnalysisZone DocumentationAudit-Ready
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Validation & Documentation

IQ/OQ validation protocols executed by compliance specialists. We produce complete audit-ready documentation packages — sensor placement records, alarm threshold justifications, deviation logs, and GDP/HACCP compliance reports — ready for any regulatory inspection.

IQ/OQ ProtocolsGDP/HACCPInspection-Ready
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Team Training

Expert-led onboarding sessions for your operations and compliance teams. We cover dashboard navigation, alert response procedures, report generation, and escalation protocols — so your team is confident and self-sufficient from week one.

On-Site or RemoteDashboard TrainingCompliance SOPs
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Ready to get started with Core Services?

Premium Expertise

Ongoing Care for Complete System Confidence

For operations that cannot afford gaps in monitoring or compliance coverage. Sensorytics Managed Care Services extend your core deployment with proactive oversight, dedicated support, and scheduled compliance activities — tailored to your industry and regulatory environment.

Essential

WhatsApp Care

Direct WhatsApp access to Sensorytics support specialists during business hours. Fast response to alerts, sensor questions, and dashboard issues — without raising a ticket or waiting on email.

  • Business hours WhatsApp support
  • Alert troubleshooting
  • Sensor health checks (remote)
  • Monthly system summary report
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Most Popular
Popular

TotalCare

Ongoing guidance and scheduled service activities to keep your system fully compliant year-round. Includes quarterly calibration checks, compliance report reviews, and proactive alerts when sensors show anomalous readings.

  • Everything in WhatsApp Care
  • Quarterly remote calibration review
  • Proactive equipment health alerts (AI)
  • Quarterly compliance report review
  • Annual sensor health audit
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Premium

UltraCare

White-glove support with dedicated account management, 24/7 WhatsApp and phone access, on-site annual service visits, and unlimited remote assistance. Built for pharmaceutical, GDP-regulated, and multi-site enterprise clients.

  • Everything in TotalCare
  • 24/7 WhatsApp + phone support
  • Dedicated account manager
  • Annual on-site service visit
  • Unlimited remote assistance
  • Priority hardware replacement SLA
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Enterprise

UltraCare + Compliance

The most comprehensive Sensorytics service tier. Combines all UltraCare benefits with annual re-validation, regulatory inspection readiness reviews, and a dedicated compliance specialist assigned to your account — ideal for pharmaceutical chains, hospital networks, and large food distributors.

  • Everything in UltraCare
  • Annual IQ/OQ re-validation
  • Regulatory inspection readiness audit
  • Dedicated compliance specialist
  • Custom SLA agreement
  • Executive compliance dashboard
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Not sure which tier is right for you?

Our Team, Your Compliance Partner

Environmental Monitoring & Compliance Experts

Sensorytics' in-house services team combines deep expertise in IoT sensor deployment, cold chain compliance, and regulated industry operations across ASEAN and the Middle East.

  • 17+ years of IoT and software development experience
  • Deployments across food, pharmaceutical, and maritime industries
  • Familiar with NPRA, HACCP, GDP, WHO cold chain, and JAKIM halal requirements

Our team has personally overseen deployments of 5,000+ sensors across multi-site operations — including a 31-point GDP-compliant installation for a major Middle East food distributor. We do not just sell sensors. We are your compliance partner.

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5,000+
Sensors deployed
31-point
Largest single deployment
2 continents
ASEAN + Middle East
Who We Serve

Services Tailored to Your Industry

Pharmaceutical & Healthcare
Grocery & Supermarkets
Food Service & Restaurants
Cold Storage & Logistics
Maritime & Vessel
Property & Facilities

Each industry has unique regulatory requirements. Our team knows them all.

Our Process

From First Call to Full Compliance

1

Discovery Call

We understand your facility, regulatory requirements, number of monitoring points, and compliance gaps.

2

Site Survey & Proposal

Our engineers conduct a remote or on-site survey. You receive a detailed proposal with sensor layout, service tier recommendation, and pricing.

3

Installation & Commissioning

Certified engineers deploy and commission your sensors. System is tested end-to-end before handover.

4

Training & Go-Live

Your team is trained on the dashboard, alert response, and report generation. Go-live confirmed with a commissioning sign-off document.

5

Ongoing Care

Your chosen Managed Care tier activates. Proactive monitoring, scheduled reviews, and expert support keep you compliant — indefinitely.

"
The Sensorytics team handled everything — site survey, sensor placement, commissioning, and staff training. We were live within a day. The compliance documentation was ready for our NPRA inspection within the same week.
— Pharmacy Owner, Kuala Lumpur, Malaysia

Frequently Asked Questions

Ready to Talk to a Specialist?

Our team responds within 1 business day. WhatsApp us for faster response.

+60 11-1430-0120|hello@sensorytics.com